Frequently Asked Questions
Where can I find the full ingredient list for each product?
Each product has it’s unique full ingredient list found in a drop down on each individual product page. For product-related questions, drop us a note at email@example.com we’ll get you the details you’re after.
Are Sunnies Face products paraben-free?
All Sunnies Face products are proudly paraben-free.
Are Sunnies Face products cruelty-free?
We have never tested on animals and all our products are cruelty-free — we only test on ourselves, our friends, and our family!
Are Sunnies Face products fragrance-free?
All our products are safe for sensitive skin and completely fragrance-free. We never use synthetic fragrances that may irritate the skin.
Are Sunnies Face products safe for pregnant women?
Sunnies Face products are safe for pregnant and breastfeeding women.
Where are your products formulated?
Sunnies Face products are formulated in Italy by one of the biggest and most luxurious manufacturers in the world for a best-in-class formula & experience.
Do Sunnies Face products work with all skin types?
Sunnies Face is formulated to work well with all skin types, but if you’d like, you can patch test our products first before fully applying.
How do I know what shade works best for me?
Our thoughtfully created color edits are designed to be universally flattering, but makeup is very personal. Drop us a note on Instagram at @sunniesface and we can help you find the shade/s you are looking for.
Do you sell Sunnies Face gift cards?
At this time, we do not offer gift cards for purchase.
Returns & Exchanges
How long will it take to process & receive my Sunnies Face order?
We usually process orders within 1-2 business days upon receiving the order, then we will transfer your packed order for shipping. Once your order is shipped out, delivery days will depend on your selected shipping option and actual location.
How long does shipping take?
For standard delivery, Metro Manila orders are shipped within 1-3 business days, and provincial orders are shipped within 3-10 business days. For same-day delivery within Metro Manila, orders are shipped within 3 hours. For areas within Batanes, Southern Leyte, Palawan, Siquijor, Tawi Tawi, Basilan, Sorsogon, and Coron, delivery may take up to a month.
How much is shipping?
The shipping fee depends on the shipping option you have chosen, your minimum purchase and your location. Kindly refer to the shipping cost guide below:
For orders under ₱695 with standard delivery:
Within Metro Manila - ₱49
Outside Metro Manila - ₱75
Visayas and Mindanao - ₱85
Batanes - ₱350
Coron Palawan - ₱350
Southern Leyte - ₱85
Palawan - ₱85
Siquijor - ₱85
Tawi Tawi - ₱85
Basilan - ₱85
Sorsogon - ₱85
For orders over ₱695 with standard delivery:
Within Metro Manila - free shipping
Outside Metro Manila - ₱26
Visayas and Mindanao - ₱36
Batanes - ₱301
Coron Palawan- ₱301
Southern Leyte - ₱36
Palawan - ₱36
Siquijor - ₱36
Tawi Tawi - ₱36
Basilan - ₱36
Sorsogon - ₱36
For orders under ₱695 with same-day delivery within Metro Manila, the flat rate is ₱199. For orders over ₱695 with same-day delivery within Metro Manila, the flat rate is ₱150.
Please note that special rates may be added for specific locations.
Where does Sunnies Face ship?
We ship nationwide - kindly refer to the shipping cost FAQ for more information. For areas within Batanes, Southern Leyte, Palawan, Siquijor, Tawi-Tawi, Basilan, Sorsogon, and Coron, special delivery rates apply. If your area does not appear on our checkout page, you can drop us a note at firstname.lastname@example.org and we'll work on bringing Sunnies Face to you.
What do I do if I am having difficulty tracking my package?
Having trouble tracking your package? We got you — shoot us an email email@example.com and we’ll help you out.
Can I edit my address after placing my order?
If you are interested in changing your address after your order has been placed, please reach out to firstname.lastname@example.org and we will be glad to assist you!
I wasn’t around when they delivered to my address. How many delivery attempts do you make?
For standard orders,our couriers have 2 delivery attempts per order. For same-day delivery orders, our couriers have 1 delivery attempt per order.
Returns & Exchanges
What is your return policy?
We only accept refunds for products with factory defects or any wrong items delivered within 7 days upon receipt of package. Just email email@example.com and make sure you have your order number or proof of purchase from sunniesface.com ready. Note that we don't accept returns or exchanges for Sunnies Face products purchased outside of sunniesface.com.
What should I do if I receive the wrong product?
Just shoot us a note at firstname.lastname@example.org and we can refund your payment. Please ensure to provide supporting proof or images to confirm the item/s delivered to you.
How quickly will I see a Sunnies Face charge on my credit card?
Your credit card will be charged immediately as soon as your purchase is confirmed.
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard) as well as GCash, Maya, and Cash-on-Delivery.
What can I do if my payment is declined?
If your form of payment is declined, please email us at email@example.com and we will be happy to investigate.
How can I update my order after I have already placed it?
If you would like to update your order, please contact us at firstname.lastname@example.org and we will be happy to help you out.
How can I check the status of my order?
Once you place an order, you will receive an order confirmation email. Once your order is packed and shipped, you will receive a shipping confirmation where you can track your package’s location. You can also email us at email@example.com for an update on your order.
Can I use multiple promo codes at checkout?
You may only use 1 promo or discount code per order.
How do I cancel an order?
To cancel your order, please reach out to firstname.lastname@example.org and we’ll handle the rest.
What do I do if I accidentally canceled my order?
Not to worry! Email us at email@example.com and we’ll help you sort it out.
I have a question but can’t find the answer on this page. Who can I talk to?
The Sunnies Face team would be happy to answer all of your questions! Shoot us a note at firstname.lastname@example.org or through our Instagram @sunniesface.